Privacy Policy – Wild Desk Solutions (Pty) Ltd

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Last updated: 01/12/2025

Wild Desk Solutions (Pty) Ltd ("we", "our", "us") is committed to protecting your personal information and complying with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website.

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1. Information We Collect

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When you submit information through our Contact Form, we collect the following personal information:

• Name

• Email address

• Any additional information voluntarily provided in the message field

We collect this information only for the purposes described below.

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2. How We Use Your Information

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We use the information you provide to:

• Respond to your inquiry or request

• Communicate with you regarding our services

• Provide support or follow up on your message

• Maintain internal records

• Improve our website and client experience

We will not use your information for any purpose unrelated to the above without your consent.

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3. Legal Basis for Processing

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We process your personal information based on:

• Your consent when you submit the contact form

• Legitimate interest, as communication is necessary to respond to your inquiry

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4. Sharing of Information

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We do not sell or share your personal information with third parties except:

• When required by law

• When necessary to protect our legal rights

• With service providers who assist us with website hosting or email delivery (all bound by confidentiality obligations)

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5. Data Storage and Security

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We take appropriate, reasonable technical and organisational measures to protect your personal information from:

• Loss

• Unauthorised access

• Disclosure

• Misuse

• Alteration

Your data is stored securely and only accessible by authorised personnel.

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6. Data Retention

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We retain your personal information only for as long as necessary to:

• Respond to your inquiry

• Provide related follow-up

• Comply with legal or regulatory requirements

Once no longer required, your information will be securely deleted.

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7. Your Rights Under POPIA

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As a data subject, you have the right to:

• Access the personal information we hold about you

• Correct or update your personal information

• Request deletion where legally permissible

• Withdraw consent for communication

• Object to processing of your personal information

To exercise any of these rights, please contact us at: ane@wilddesk.co.za

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8. Cookies and Tracking

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Our website may use minimal cookies for basic functionality, analytics, or performance. No personally identifiable information is collected through cookies unless explicitly provided by you.

You can manage cookies in your browser settings.

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9. Third-Party Links

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Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

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10. Updates to This Policy

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We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the revised date.

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11. Contact Us

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If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Wild Desk Solutions (Pty) Ltd
Email: ane@wilddesk.co.za